Writer Information Management services has developed unique capabilities to offer exclusive solutions for evolving customer needs in certain sectors as below:
Banks and NBFCs face an ever-increasing need to deliver seamless customer experiences. They also have to deal with challenges related to risk optimization, regulations, cost and evolution of legacy system. To meet the needs of the customers and stay ahead in competition, banks require sophisticated and scalable business intelligence tools that can help them ensure faster execution.
WIMS adds value to the banking sector through its pan-India coverage. With a deep understanding of financial documents, the company meets data governance needs of reputed banks across India. It works with the objective to help banks focus on core business activities and enhance customer experience.
WIMS offers the following Banking back office solutions for Retail and General Banking :
- Records management and secure storage services for sensitive assets of banks
- End-to-end data processing and digitization of retail assets and liability products
- Welcome Kit, PDC management and loan closure related processes
- Digitization, DMS enablement and hosting of images on DMS applications
- Re-KYC, KRA and other Regulatory audit support
- Data tape media storage and logistics between the bank’s IT set-up and DR site
- Implant services
We understand the importance of Records and Information Management for the Insurance industry. Legislations, increased litigation, industry consolidation and compliances demand robust record management practices.
Our deep understanding of insurance processes and documents enables us to deliver our services across all Insurance circles in India. We serve most of Life, General and Health Insurance service providers and have ensured an impeccable record of security and on-time delivery of services.
Our services for Insurance sector include:
- Records management and secure storage services
- Mailroom & inward management of policy documents
- Onsite/offsite digitization and content audit at Branch and Regional centers
- Content and image-based Audit
- DMS enablement and hosting of images on DMS applications
- Secure destruction services
- Implant services
- Data tape media storage and logistics
India’s telecommunication network is the second largest in the world. It is also one of the fastest growing markets with low call tariffs. Efficient Customer Acquisition Form (CAF) management is one of the most critical requirements in any Telecom Operations. This is important for Customer acquisition and servicing and also to ensure regulatory compliance. With strict SLAs, TERM Audits and default penalties, Telecom sector demands world class CAF management practices across all Circles.
We work with some of the largest Telecom majors and have delivered services across processes which include:
- Records management services across different Circles
- CAF pick up from Distributors and secure logistics to Hubs / our Facilities
- Inward management of CAFs
- KYC check of CAFs and Onsite/offsite digitization
- Content and image-based Audit
- DMS enablement and hosting of images on DMS applications
- Secure destruction services
- Implant services
- Data tape media storage and logistics
Records & Information Management is an integral part of any efficient Government/PSU administration. These sectors have detailed guidelines to ensure compliance, economy of space and efficiency in retrieval. Utmost care is taken to ensure that files are neither destroyed prematurely nor kept for period longer than necessary as stipulated in the retention policy.
We have been ensuring compliance of our services to data management needs of this sector and continue to serve some of the top PSU Banks, Insurance companies and government departments. Our pan-India presence and expertise in enterprise content management have ensured successful delivery of numerous projects in these sectors.
Our services for these sectors include:
- Records management and secure storage services
- Mailroom & inward management of documents
- Onsite/offsite digitization and content audit at Branches/Regional Centers and at Districts/Secretariats
- Data processing of public utility services including documents like Ration Cards etc.
- Content and image-based Audit
- DMS enablement and hosting of images on DMS applications
- Secure destruction services
- Implant services
- Data tape media storage and logistics
The Healthcare industry is rapidly transforming itself with multi-specialty offerings that ensure continuity of care from prevention to rehabilitation. Medical Records need to be securely stored & accurately tracked, available at a moment’s notice and have to be compliant with all statutory regulations at the same time. These criteria must be met even as medical records migrate to digital form like Electronic Medical Records (EMR) and Electronic Health Records (EHR). Implementation of EHR calls for significant changes in the clinical workflow including implementation of IT led solutions and updates.
Pharmaceutical industry is also an information intensive business and relies on appropriate and accurate information in order to effectively develop and deliver medicines to patients. Source documentation in a clinical trial is important for development of medical case studies and in legal & investigation cases.
We are today the preferred Information Management partner for these sectors delivering the following services:
- Records management and secure storage services of Medical Records, Source and other critical documents
- Enabling Electronic Medical Records (EMR) and creating Electronic Health Record (EHR) platforms
- Onsite/offsite digitization and content audit
- DMS enablement and hosting of images on DMS applications
- Data tape media storage and logistics between your IT set-up and DR site
- Implant services
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